KMID : 0869920010070020369
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Journal of Korean Academy Society of Nursing Education 2001 Volume.7 No. 2 p.369 ~ p.378
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Study of Nurse¡¯s Interpersonal Conflict and Communication
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Cho NO
Hong Yeo-Shin Kim Hyun-Sook
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Abstract
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It is important for nurses to try to improve their interpersonal relationship and communication skill. The purpose of this study was to examine the nurse¡¯¡¯s inerpersonal conflict and expression with physicians, other nurses and patients & their caregivers. A convenient sample of 62 RN-BSN students were recruited. The data collection was done from August, 2001 to September, 2001. Nurses experienced the most conflicts with high-positioned nurses, then doctors, patients and their families, administrators, nurse-aid, nurse colleagues and lower-positioned nurses. There was a significant correlation between nurse¡¯¡¯s interpersonal conflict with doctors and nurse¡¯¡¯s age & career, between with high-positioned nurses and region of hospitals & nurse¡¯¡¯s position. The expression that nurses least-like from physicians was ¡¯¡¯Do it as order¡¯¡¯. From other nurses was ¡¯¡¯manner of speech such like order¡¯¡¯. And from patients and their family was ¡¯¡¯naming such like young lady or sisters¡¯¡¯. The other side, the expression that nurses most like expression from physicians and ohter nurses was ¡¯¡¯You are excellent¡¯¡¯. From patients and their family was ¡¯¡¯You are kindness¡¯¡¯. In conclusion, it is necessary to improve nurse¡¯¡¯s communication skills and interpersonal relationships.
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KEYWORD
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Nurse, interpersonal conflict, communication
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